Shipping and returns

Last updated: 22 May 2026

1. Made to Order

To keep my practice sustainable and ensure every piece gets the attention it deserves, I operate on a made-to-order model rather than holding bulk inventory.

How it works: Each piece is printed specifically for you. Once you place an order, it is sent directly to my professional printer to be individually produced, quality-checked, and beautifully packaged.
The Schedule: Please allow 5 to 7 business days for your print to be prepared before it is posted.
In a rush? If you need a piece for a specific date like a birthday or anniversary, please email me at artbyjordanna@outlook.com before ordering. I will always do my absolute best to fast-track things where possible!

2. Delivery options (Australia only)

I ship all orders via Australia Post from my studio in Coffs Harbour. Every print is carefully packed in archival-safe sleeves with rigid backing boards or heavy-duty tubes to ensure it arrives in gallery condition.

Standard shipping ($13.50): This is a flat rate for all orders regardless of size. It includes tracking and typical delivery within 3–7 business days once dispatched.
Express shipping ($19.50): Select this option if you want your order to travel a bit faster once it leaves the studio. This is a priority service for all print sizes.
Local doorstep delivery ($5.00): I offer a personal delivery service for residents within 25kms of Coffs Harbour, ideally between Urunga, Woolgoolga and Coramba. I will drop your order to your house and send you a quick text once it has arrived safely. If you are unsure if you fall within this area, please feel free to message or email me to confirm before ordering.
Pick up in Coffs Harbour (free): Your order can be picked up for free from my home or a dedicated collection spot. Once your print is ready, I will be in touch by text or email to confirm the details and arrange a convenient collection time.

3. Sizes and packaging

I offer prints in A4, A3, and A2 sizes.

A4 & A3: Shipped flat in rigid, heavy-duty mailers to stay crisp and straight.
A2: Carefully rolled in thick, protective mailing tubes.

4. Returns and quality guarantee

Because every item is printed to order, I do not offer refunds or exchanges for change of mind. I highly recommend measuring your wall space before hitting the checkout!

Quality issues: I want you to be stoked with your new art. If there is a genuine quality issue or printing defect, please reach out within 7 days of receiving it with a photo of the issue. I’m happy to offer a store credit so you can find something else you love.
Damages in transit: If Australia Post has a rough day and your package arrives damaged, please take photos of the packaging and the print immediately and email me at artbyjordanna@outlook.com so I can help fix it.